Spider Door offers end-to-end 21st-century digital solutions for Self-Storage industry. Its portfolio of solutions includes Pay Bill, Rent Unit(s), Move-In, Move-Out, Open Gate, Report issues, an Auto reminder for late payments and much more, all from the personalized native apps for iOS and Android. It seamlessly integrates with the customer’s existing gate software. All activities from the app automatically sync back to the gate software and vice versa.In nutshell, it is a digital Kiosk in the pocket that manages your entire Self Storage facility.
“I honestly couldn’t run my company without Blue Whale to develop and maintain our app. Blue Whale is reliable, responsive, and supportive. Organized management enhances talented programming work.”
THE CHALLENGES: The Solution being complex, serving customers that are not tech savvy, it had to be super easy to use.
The self-storage industry is one of those business verticals that were left out from digital transformation and modernization. Businesses, customers and vendors are still using traditional ways and spreadsheets for their day to day needs. The industry is badly in need of a technological upgrade that brings it in line to compete in the 21st century. With the traditional customer base, it was crucial to keep the user interface really friendly and easy-to-use.
- Customized Deployment matching with branding
- Data warehousing with Analytics
- Enterprise-grade back end – redundant with disaster recovery
- Mobility and Web solutions
THE SOLUTION: The solution had to be universal, friendly and always ‘In-Sync’ on all three platforms.
Spider Door client is an industry veteran. The client owns multiple Self-Storage facilities. Blue Whale partnered up with the client and build the universal solution ground-up. With tremendous development efforts, with lots of custom workflow in place, this solution can integrate with any facility regardless of what gate software the storage facility is using. Noteworthy features are bill payment, Open/close gate, Report issue, Push Notification, Rent Units 24/7, unmanned facility management.
Tools Used: Swift, Android Studio, Twilio, Auto error tracking, App Analytics, RoR, Angular JS, Node JS, Amazon Web Services (AWS) Enterprise grade back end with disaster recovery system in place.
– Solutions Team
THE RESULTS: At the early stage itself, this innovative solution has realized multi-million dollars in revenue.
Over 20,000 consumers in 300 facilities downloaded the app in two months. In just 30 days, 2,600 user transactions totaled over $2,500,000. Blue Whale is reliable, responsive, and supportive. Organized management enhances talented programming work. They secured four of 10-12 potential partnerships. We could not be more proud of our design team and solution team for their dedication and diligent work that made this complex project possible.
Features: Geo-Fencing for storage facilities, License scanning, Digital Identity with Face ID and fingerprint scanning, Digital Signature, Stripe for the Payment transaction, Data warehousing for reporting and Facility Management.
– Customer Success Team